Mystery shopping (referred to as "shopping") is a way to check whether your sales Assistant works as it should. For this purpose. "mystery shopperi", recruited customers.
Mystery shopping improves sales people, customer service. It is a service that is used in dozens of years in the Western world. In the Czech Republic in terms of contrast, a relatively new discipline.
Testing is based on the standards of the service, in which the company mentor, your seller. An integral part of the test is also a subjective sensation, that how pleasantly with a seller assesses faces, and so on.
Mystery shopping can reveal a number of significant deficiencies that affect your business. In the year 2008 was a great mysteryshoppingová campaign, which showed that the Czech sales assistant is usually the feeder. Sales assistant must be able to not only advise, but also to convince the customer about the quality of the goods and the goods sold.
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